Frequently Asked Questions

General Questions

What is your return policy?
We accept returns within 30 days of purchase, provided the item is unworn, unwashed, and in its original condition with tags attached. Swimwear must be tried on over underwear for hygiene reasons.

Do you offer exchanges?
Yes, we offer exchanges for a different size or style within 30 days of purchase, subject to availability.

How long does shipping take?
Orders typically process within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping varies by location.

Do you ship internationally?
Yes, we ship worldwide! Delivery times and fees depend on the destination.

Product Questions

How do I choose the right size?
Refer to our detailed size chart on each product page for measurements. If you’re between sizes, we recommend sizing up for comfort.

Are your swimsuits chlorine-resistant?
Yes, our swimwear is designed to withstand chlorine and saltwater, but we recommend rinsing after each use to prolong its lifespan.

What fabrics do you use?
We use high-quality, durable fabrics like polyester-spandex blends for optimal fit, comfort, and longevity.

Do you offer maternity or plus-size options?
Yes, we have a range of styles designed for maternity and plus-size swimmers. Check our collection for available options.

Care & Maintenance

How should I care for my swimwear?
Hand wash in cold water with mild detergent and lay flat to dry. Avoid wringing, bleach, and hot water to prevent damage.

Can I machine wash my swimsuit?
We recommend hand washing, but if using a machine, place the swimsuit in a mesh bag and use a gentle cycle with cold water.

How do I prevent fading?
Rinse your swimwear immediately after use and avoid prolonged sun exposure when not in use.

Orders & Payments

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Is my payment information secure?
Yes, all transactions are encrypted for your security.

Can I cancel or modify my order?
If your order hasn’t shipped, contact us immediately. Once shipped, changes cannot be made.

Troubleshooting

My order hasn’t arrived—what should I do?
Check your tracking number first. If there’s an issue, contact our support team for assistance.

I received the wrong item—what now?
Let us know right away, and we’ll help resolve the issue with a replacement or refund.

Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.

For further assistance, visit our Help Center at specialtyswimwears.com.